FAQs Inflatables

FAQs Inflatables

 

What do the prices include?

We supply everything required to set up and run the item. The price includes set up, pack down, training and insurance.
Delivery is included in the hire price for most areas within 15 klms of the Brisbane City centre, although some outer lying areas may incur a small one off travel surcharge. Please click to view our DELIVERY MAP.

How far ahead do we need to book?

To avoid disappointment we recommend booking as far in advance as possible to secure your item. We do get very busy most weekends, especially in peak season.
Generally our customers will book 2 – 4 weeks in advance; however we can take bookings right up to the day prior to delivery.

Who will set-up and supervise the item?

One of our fully trained staff members will come to your event / party and set-up your item. They will then show you how to use and supervise the item. You will also be left with a copy of our “operating instructions” and “rules and regulations” to refer to whilst we are gone.

How much space is required?

All of our products have specific measurements for area required; please visit our Products page for more details.

Can the Jumping Castle / Inflatable be set up on Concrete?

Jumping Castles and inflatables are best set up on a flat grass surface as this is safest to play on and also allows us to peg the castle down. However equipment can be set up on concrete, bitumen or any other firm surface, but we must be able to tie the case to a fixed object. Please advise our staff at the time of booking.

Where can the Jumping Castles / Equipment be set up?

For daytime hires at Private Residences it is always preferred that the item is set-up in a fenced or rear yard. For evening hires the item must be set-up in a fenced or rear yard.

How Long Does It Take To Set Up The Inflatables?

It only takes about 15 – 45 minutes to set up an inflatable unit and about 15 – 30 minutes for pick-up.

What Is Your Rain/Cancellation Policy?

Most of our Inflatables have rain covers so the hire can continue as per normal. In the event of a rainy day you have the option to proceed with the hire as normal or you may cancel your booking prior to set up. The balance of the hire will not be payable if you choose this option. The cancellation can only be made on the day of delivery, not on the days prior. This is because weather broadcasts are generally not accurate and can change dramatically overnight. Not applicable for Sumo Suits, Daiquiri/ Slushie Machines, Fairy Floss Machine or Smoke Machine/Effects Lights.

What Kind of Power Is Needed For The Inflatables?

Yes, all products except the sumo suits require a single 240 volt power point (standard household power point). If the power point is more than 30 meters away please inform our staff when you make a booking.

If the site is not powered you will need to supply your own generator; it will need to be onsite prior to our staff members arriving so the item can be set up.

How Do I Pay For My Booking?

We accept cash, credit card upon delivery of your inflatable rental or balloons or prior to delivery using the credit card link found in your booking confirmation invoice. We take payment at time of delivery using our 100% secure and encrypted mobile credit/debit card reader.

How long do you hire for?

Don’t be locked into a 3-4 hour hire period and risk having your party start before the product is delivered (some delays like traffic jams are unavoidable). Worse still is having your hired item being packed up when the party is just getting started.
The prices listed on the website are for a FULL DAY HIRE, up to 8 hours, or an OVERNIGHT HIRE, generally set up in the afternoon and packed down the next day.

Is A Bond Required?

No deposit is required. We accept payments at the time of booking using our quick and easy online payment service. We also accept cash and credit card payments at time of delivery. Credit card payments are processed using 100% secure payment processing.

What Am I Responsible For As The Renter?

An adult, or “Operator,” is responsible to supervise the bounce house when it is being used. The renter is responsible for the safety of all the users and care of the bounce house. The renter must abide by all rules and guidelines listed in our Safety & Fun Rules..

Is Party Depot & Jester Entertainment Insured?

Yes! Party Depot & Jester Entertainment is fully insured for 20 million public liability insurance and performs monthly inspections on all units.

Yes, we can set up items in a park or public venue however

for safety reasons a supervisor must be present during the hire period, regardless of weather the product is inflated or deflated.
If there is no power onsite a generator which can run an 1800 watt, 6.5 amp blower (per inflatable hired) will be required. If you are unsure please ask our friendly staff members for more information.
If an item is to be set-up in a park the hirer must have prior permission from the local government or authorities.

Can the Jumping Castle / Inflatable be set up on a slope?

Equipment can be set up on a slight slope, but we would not recommend a drop of more than 0.5 meters per 5 meter distance. If you are unsure please ask our friendly staff as we may be able to do a free measure up prior to delivery.