Terms and Conditions

Party Depot Terms and Conditions

Orders will be dispatached within 3 working days of receipt of payment.  Should orders be unable to be dispatched within 3 working days, we will contact you.

You will be notified by email once your order has been dispatched.

All orders are dispatched by Australia Post regular mail, and as such we cannot guarantee delivery time once your purhase has been dispatched to Australia Post.

An option of Express Post is available should you require faster delivery.  The express post option must be selected at time of order.

It is your responsibility to provide a valid delivery address.  If the specified address is unattended at time of delivery, and Australia Post is unable to deliver you item, it is your responsibility to contact Australia Post to complete the delivery.  Party Depot takes no responsibility for items that are unable to be delivered due to any fault of the purchaser.

Refunds will only be made on products that are faulty. We do not give refunds for change of mind or items that are damaged in transit.

Claims for damaged or defective goods or incorrect delivery must be made within three business days of delivery.

Where any goods are returned to the manufacturer or supplier they remain at your risk pending acceptance of liability by the manufacturer or supplier.

Goods that have been found to have manufacturing defects will be replaced at no charge or a refund will be issued.

A copy of the relevant receipt must accompany the returned items.

Without limiting in anyway the application of the preceding paragraph, we will not replace foil balloons which have been overinflated (as indicated by tears along the seams area) burned, or have puncture holes, poorly sealed (as evidenced by wrinkles in the neck of a heat-sealed balloon when supplied flat), exposed to moisture of any form, roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight; Any returns arriving COD or collect will be refused; Part packages will not be accepted for return.

We do not accept any liability or make any warranty in relation to the goods except as provided herein or as required by law.

Under no circumstances shall our liability exceed the purchase price of the goods. We will not be liable for any loss or damage which is consequential, indirect or due to circumstances beyond our reasonable control.